Shipping & Returns
The Lullabye Shop offers FREE STANDARD SHIPPING FOR ORDERS OVER $75 (excluding furniture). Flat-rate shipping of $9.99 for orders under $75. All furniture and gliders are excluded from our free shipping promotion. Free in-store pickup is available for furniture items. You will be contacted via email within 24 hours of furniture order placement with a delivery or freight quote. Please see our Furniture Delivery Options for further details.
Standard (non-expedited) shipments will be sent USPS or FedEx Ground depending on which option can offer the fastest delivery to you. In-Stock orders shipped with standard delivery will be processed and shipped within 1-2 business days of purchase and will arrive 3-6 business days from the day they were shipped. You will be sent tracking information for your shipment via e-mail. If you have any questions you may reach customer service by e-mail at firstname.lastname@example.org or by phone at (920) 734-9332.
Expedited shipment options are available at an additional cost to you.
Please provide a street address with your order, as we cannot deliver to P.O. Boxes.
Incorrect shipping addresses, payment issues, and shipping company failures due to weather or emergency may result in delays beyond our control.
We ship to locations in the contiguous United States. At this time we cannot ship to Hawaii, Alaska, Puerto Rico, APO or FBO addresses. Those orders with shipping addresses from these locations will be cancelled.
Furniture and Large Item Delivery Policy:
Due to the size and weight of many of the cribs, dressers, assembled furniture, and gliders in the lullabyeshop.com catalog certain items cannot be shipped using standard USPS or FedEx Ground services. We have 3 different pick-up/delivery options available for those wishing to purchase those larger items with us online.
- In-store pickup: If you live within driving distance of our showroom you may choose the in-store pick-up option for "delivery". This free option is just as it sounds, you pick up your furniture or glider at our store location, free of charge. Standard item lead-times still apply. If your item is a special order item you will be contacted when the item arrives in our warehouse to coordinate a pick-up time. If you have any questions you may reach customer service by e-mail at email@example.com or by phone at (920) 734-9332.
- Local Delivery: Reasonably priced local delivery of over-sized or furniture items can be arranged. Local delivery service includes all items brought into your home and unpacked, all packing material and boxes removed, and furniture set in place. If you have any questions or to obtain a price quote you may reach customer service by e-mail at firstname.lastname@example.org or by phone at (920) 734-9332.
- LTL Freight Delivery: If you do not live near our Store location, or if you live outside of our local delivery area, we are happy to provide you with a competitive freight quote from a reputable, nationwide carrier for your order of an over-sized item. Freight deliveries are made to curb-side. White-Glove service is available at an additional cost. If you would like a quote you may reach customer service by e-mail at email@example.com or by phone at (920) 734-9332
Easy Return Policy:We want you to be happy with your purchase or gift from lullabyeshop.com. If for some reason you are not satisfied with your purchase, you may return new, unused, unwashed or defective merchandise within 30 days with your packing slip for a full refund (less actual shipping charges (if purchased with our free shipping promotion) and surcharges).Returns are welcome by mail (following the steps outlined below) or in store. The Lullabye Shop reserves the right to reject any return which does not meet our conditional requirements for return. Furniture and custom or personalized orders are considered final sale, unless there is a manufacturer's defect, in which case lullabyeshop.com and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage.
To return by mail:
- Repack the item in it's original box.
- Write return on your return packing slip and include the slip in the box with your returned item.
- lullabyeshop.com is not responsible for item's which are lost or damaged in transit. You may want to insure your package for it's return.
- Mail your return with paid postage to:
The Lullabye Shop (Returns)
2144 W Wisconsin Ave.,
Appleton WI 54914
Please allow 10 business days once we have received your return to process and issue your refund. Shipping charges and other surcharges will only be credited if the item arrives damaged due to shipping or is defective.
Items returned which were purchased with our "Free-Shipping" offer will have the actual shipping charges (what it cost to ship to you) deducted from your refund. Shipping charges are not refundable.
Returned items must be in new, unused, unwashed condition with all instuctions, warranty cards and original packaging. A 20% re-stocking fee will be applied against all new, unused items returned with an open box or missing instructions, warranty card, or box.
All items must be returned within 30 days of purchase unless previously approved by a manager. You may reach us at (603)926-2255, or by e-mail at firstname.lastname@example.org.
If you receive an item that is damaged or defective we will work with you to replace the damaged parts, if applicable, or send out a replacement. lullabyeshop.com and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage.
If you have any questions regarding our return policy you may reach customer service by e-mail at email@example.com or by phone at (920) 734-9332.